Terms of Service
Overview
These Terms of Service ("Terms") govern your access to and use of the Ugnara website and services, which are owned and operated by The Dispatcher LLC ("Company," "we," "us," or "our").
By accessing our website, creating an account, or purchasing any Ugnara subscription, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use our services.
1. Eligibility
By using our services, you represent and warrant that:
You are at least 18 years of age.
You have the legal authority to enter into this agreement.
If registering on behalf of a business, you are authorized to bind that business to these Terms.
2. Description of Services
Ugnara is a Customer Membership System for cleaning businesses. It gives every customer a free membership, then watches your customer list, detects who's drifting away, explains why in plain English, and tells you who to contact first — so you stop losing revenue from customers who should be booking again.
Your UGNARA subscription includes:
Retention intelligence dashboard (cadence detection, risk classification, priority ranking)
Plain-English explanations for every flagged customer
Recommended actions per customer (Call, Send reminder, Retry differently, Follow up)
Outcome recording and recovery tracking (Booked, Spoke, Call back later, No answer, Not interested)
Value at Risk and Value Recovered metrics
Business pattern detection and guided playbooks
Free UGNARA digital membership cards (membership enrollment)
Customer import and onboarding assistance
We reserve the right to modify, improve, or discontinue features at any time.
3. Subscription Plans and Billing
Ugnara offers a monthly subscription plan at $149/month with a 10-day free trial. No contracts, cancel anytime. Subscriptions are billed monthly through Stripe.
By subscribing, you authorize The Dispatcher LLC to automatically charge your selected payment method on a recurring monthly basis until your subscription is cancelled.
You agree that:
Your payment information will remain accurate and up to date.
Failed payments may result in suspension or termination of your account.
Prices may change with prior notice.
Promotional pricing, if offered, may have separate terms.
4. Cancellation and Refund Policy
You may cancel your subscription at any time by contacting:
ugnara@rundispatcher.com
Upon cancellation:
Your subscription remains active until the end of the current billing period.
No partial or prorated refunds will be issued.
Future recurring charges will stop after the current billing cycle.
Account data will generally be retained for up to 90 days before permanent deletion unless required by law.
5. Future Communications (SMS/Email)
Ugnara does not currently offer SMS or automated email messaging features. If such features are introduced in the future, this section will apply: By providing your mobile phone number or email, you would consent to receive automated transactional and promotional messages from The Dispatcher LLC. Consent would not be a condition of purchase. Message frequency would vary. Standard message and data rates may apply. You could opt out at any time.
Consent is not a condition of purchase.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Mobile carriers are not responsible for delayed or undelivered messages.
6. Customer Responsibilities
You agree to:
Use Ugnara only for lawful business purposes.
Maintain accurate account information.
Protect your account credentials.
Comply with all applicable federal, state, and local laws.
If you use Ugnara to communicate with your own customers, you are solely responsible for complying with all applicable communication laws, including but not limited to:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
Applicable privacy laws
You are responsible for obtaining all legally required customer consents before sending any communication to your customers through the channels Ugnara helps you prepare messages for.
7. Intellectual Property
Ugnara, including its software, branding, logos, content, documentation, technology, graphics, and website, is owned exclusively by The Dispatcher LLC and is protected under applicable intellectual property laws.
Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the services solely for your own business.
You may not:
Copy or reproduce the platform
Resell the service without authorization
Reverse engineer the software
Create derivative works
Remove copyright or proprietary notices
8. Limitation of Liability
To the maximum extent permitted by law, The Dispatcher LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Ugnara platform.
Our maximum aggregate liability shall not exceed the total subscription fees you paid during the one (1) month immediately preceding the event giving rise to the claim.
9. Disclaimer of Warranties
Ugnara is provided on an "as is" and "as available" basis.
We make no warranties, express or implied, regarding uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement.
10. Termination
We reserve the right to suspend or terminate your account if:
You violate these Terms.
You engage in fraudulent or unlawful activity.
Required subscription payments are not received.
Termination does not relieve you of payment obligations incurred before termination.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Wyoming and the applicable laws of the United States, without regard to conflict of law principles.
12. Changes to These Terms
We may update these Terms periodically.
Updated versions will become effective immediately upon posting to our website unless otherwise stated. Continued use of Ugnara after changes become effective constitutes your acceptance of the revised Terms.
13. Contact Information
If you have questions regarding these Terms, please contact:
The Dispatcher LLC 30 N Gould St Ste N Sheridan, WY 82801
Email: ugnara@rundispatcher.com