Customer Membership System for Cleaning Businesses
Give every customer a free UGNARA membership. Then use the tools around that membership — digital card, offers, reviews, follow-up, and Retention Intelligence — to stay connected and know who needs attention. Turn one-time customers into recurring clients. Know who stopped booking. Know who needs a follow-up.
No credit card required.
A free UGNARA membership. A digital card they actually keep.
After a job, you enroll the customer in a free UGNARA membership. They get a branded digital membership card saved to their phone. Your name, your logo — right in their wallet.
The membership is the connection.
Every member gets a digital card with their Member ID. They can look up their membership with just their phone and last name — no app, no password.
When it's time to book again, they don't search for you. You're a tap away.
- Free UGNARA membership for every customer
- Digital membership card with your branding
- Saved to Google Wallet
- Member ID + phone/last-name lookup
- Membership portal for the customer
Jul 2026
AG-001248
You enroll the customer. It takes seconds.
After a job, you add the customer's name and email in Ugnara. They receive their free membership and digital card. You don't need to sell anything — the membership is free for them and included with your Ugnara account.
The membership connects your customers to your business. The tools around it keep them engaged.
Once a customer has a membership, you have a reason and a channel to stay in touch. Use it to send offers, request reviews, follow up, and stay top of mind.
Offers & Coupons
Create and send targeted offers — win-back discounts, seasonal specials. Delivered to the member's card and portal.
Review Requests
Ask happy customers for a review at the right moment. Build your reputation without adding it to anyone's to-do list.
Customer Follow-Up
Compose messages, check-ins, and reminders, then log the outcome. Your whole team sees the same customer history.
Messaging & Handoff
Keep customer follow-ups organized. Every action is recorded on the customer's record, so anyone on your team can see what's been done.
Tasks & Notes
Create follow-up tasks, add notes, set reminders. Stay on top of every customer interaction.
Know every customer. See their full story in one place.
Stop digging through texts, emails, and spreadsheets. Ugnara gives you a clean, complete view of every customer.
Customer Records
Name, email, phone, address, member ID, membership status — all in one profile.
Service History
Every cleaning, every date, every value. See the complete timeline at a glance.
Customer Activity
See when they last booked, opened a message, used an offer, or viewed their card.
Tasks & Follow-Ups
Track what you've done, what's pending, and what's next for each customer.
Quick Lookup
Find any customer by name, email, phone, or Member ID in seconds.
Daily Digest
Get a daily summary of who needs attention — before they drift away, not after.
Know who's drifting. Know why. Know who to contact first.
Retention Intelligence is the engine inside Ugnara. It watches every customer's personal service pattern, flags who's falling behind, explains why in plain English, and tells you exactly what to do next.
A skipped visit is a signal. A customer who used to book every two weeks and hasn't booked in a month needs attention. Ugnara sees the pattern and tells you.
Not just a list. Not just a score. Actionable intelligence.
Most tools show you data. Ugnara tells you what it means and what to do about it.
Personal Service Cadence
Ugnara learns each customer's unique interval — not a generic schedule. When someone goes longer than their personal norm, they're flagged.
Plain-English Explanations
Not a risk score. Ugnara tells you why: "Sarah usually comes back every 3 weeks. It's been 42 days. She hasn't answered 2 reminders."
Priority Ranking
Customers ranked by priority — combining how overdue they are, their value to your business, and whether past follow-ups worked.
Recommended Actions
Specific next steps per customer: "Call high-value customer," "Send win-back offer," "Retry differently," "Request a review."
Outcome Tracking & Recovery
Record what happened — booked, no answer, spoke, not interested. See which customers you recovered and the revenue you saved.
Value at Risk Projection
See projected revenue leaking out: average service value × at-risk customers. Know exactly what's at stake.
Business Patterns
See trends across your customer base — seasonal dips, frequency shifts, recovery rates. Make smarter decisions about your business.
You don't need another dashboard. You need to know which customers you're about to lose — and which ones you got back.
Customer → Enroll → Membership → Engage → Monitor → Take Action
You keep running your business the same way. Ugnara handles the part that's easy to forget — noticing when customers need you.
Finish the job
Complete the cleaning exactly like you always do. Every completed job is the beginning of a longer customer relationship.
Enroll the customer
Add their name and email in Ugnara. They get a free UGNARA membership and digital card instantly.
Customer gets the membership
Their branded digital card is saved to Google Wallet. Your business stays visible on their phone.
Engage through the membership
Send offers, request reviews, follow up. All connected to their membership. Log the outcome in one place.
Ugnara monitors every customer
Retention Intelligence watches each customer's personal cadence. Flags who's drifting. Explains why. Ranks by priority.
You take action
Contact the right customers at the right time. Record the outcome. Ugnara tracks who you recovered and the revenue saved.
Built for cleaning businesses that are growing
50 to 300+ recurring customers — and revenue you can't afford to lose
Your customer list is too big to remember
You use scheduling software already
You lose customers quietly — and it's expensive
Every customer who stops booking is revenue you already earned walking out the door. Ugnara helps you notice before it's too late.
Turn every cleaning into a membership. Keep every customer.
UGNARA gives you a Customer Membership System with built-in Retention Intelligence. The free membership connects your customers to your business. The tools around it help you turn one-time customers into recurring clients and keep the revenue you've earned.