Frequently Asked Questions

UGNARA is a Customer Membership System for cleaning businesses. It gives you tools to manage customers, engage members with offers and coupons, request reviews, and know who needs attention. The free UGNARA Membership is the foundation.

The UGNARA Membership is a free membership you offer your customers. When you enroll a customer, they get a digital membership card they can save to their phone. This gives you a way to stay connected with them and provides them with benefits like offers and coupons.

Yes. The UGNARA Membership is free for your customers. There are no paid customer membership tiers. The membership is how customers enter the system and receive benefits from your business.

Customers get a digital membership card they can save to Google Wallet. They also receive offers, coupons, and special deals from your business. It's a simple way for them to stay connected with you.

You get a complete system to manage customer relationships: customer records and history, tools to send offers and coupons, review request capabilities, customer follow-up reminders, and Retention Intelligence that shows who needs attention and why.

You enroll your customers. After a job, you add their information to UGNARA and enroll them in a free membership. This is a business action you control — customers are not automatically enrolled.

Yes. You can create and send offers to your members. Offers are a way to engage customers and encourage them to book again.

Yes. You can create coupons for your members. Coupons are a simple way to give customers a discount and bring them back for another service.

Yes. You can request reviews from your customers through UGNARA. This helps you build your online reputation and get feedback from happy customers.

You can manage customer records, view customer history, track customer activity, and see customer follow-up needs. UGNARA keeps all your customer information organized in one place.

Retention Intelligence is the part of UGNARA that watches your customer list and helps you understand who needs attention. It shows customer health, risk levels, and priority rankings so you know who to contact first.

It shows customer health scores, risk levels, priority rankings, recommended actions, revenue at risk, and recovery insights. You see which customers are drifting, why they might be at risk, and what you can do about it.

No. Enrollment is currently a business action. You add your customers to UGNARA and enroll them in a free membership. This gives you control over who becomes a member.

No. UGNARA does not automatically contact your customers. It shows you who needs attention and recommends actions, but you decide when and how to reach out.

Yes. Google Wallet is available. Your customers can save their digital membership card to Google Wallet on their Android phone.

Apple Wallet is not currently available. Customers can save their digital membership card to Google Wallet.

UGNARA is $149/month with a 10-day free trial. No contracts, cancel anytime. See Pricing.

UGNARA is built for cleaning businesses with recurring customers — residential cleaners, solo professionals, and growing cleaning teams who want to keep customers connected after the job.

A Customer Membership System is the structured layer that lets you keep customers connected after the service — free membership enrollment, digital membership cards, offers, customer history, and retention tools. UGNARA is a Customer Membership System for cleaning businesses; Retention Intelligence is the differentiator inside it.

After a job, add the customer's name and email in UGNARA and enroll them in a free membership. You stay in control — customers are not automatically enrolled.

Yes. You can import your existing customer list into UGNARA so you can enroll members and start tracking retention without starting from scratch.

Each enrolled customer gets a digital membership card with a unique Member ID. They can save it to Google Wallet and look up their membership with their phone number and last name — no app required.

Retention Intelligence watches each customer's personal service cadence. When someone goes significantly longer than their normal interval — especially 60+ days since last service — they are flagged as at risk, with a plain-English explanation of why.

UGNARA suggests a specific next step per customer, such as calling a high-value customer, sending a win-back reminder, requesting a review, or retrying with a new offer. You decide when and how to act.

Yes. Record what happened after outreach — booked, spoke, no answer, not interested — and see which customers you recovered along with revenue saved.

Pearly is a read-only advisor inside UGNARA. Ask questions and get plain-English guidance about your customers. Pearly never changes your data.

Yes. Team roles let you add staff with the right level of access.

No. UGNARA does not currently offer automated SMS or email campaigns. It shows you who needs attention and recommends actions; you send messages when you choose to.

No. UGNARA is not an online booking system. It is a Customer Membership System with Retention Intelligence. Booking stays with your scheduling workflow.

No. A referral program is not currently available in UGNARA.

No direct Jobber integration is available today. UGNARA works alongside your existing scheduling software — it does not replace it.

No direct Housecall Pro integration is available today. UGNARA works alongside your existing scheduling software — it does not replace it.

No direct ZenMaid integration is available today. UGNARA works alongside your existing scheduling software — it does not replace it.

Subscriptions are billed monthly through Stripe. UGNARA is $149/month with a 10-day free trial. No contracts, cancel anytime.

Customer data is handled securely. Payments are processed through Stripe — UGNARA does not store your complete payment card details. See the Privacy Policy for full details on how information is collected, used, and protected.

The membership keeps you connected to every customer after a job. When it's time to book again, they don't search for you — you're a tap away. Retention Intelligence shows who's overdue, who's drifting, and who needs a follow-up. The result: one-time customers become recurring clients.