Privacy Policy
Overview
This Privacy Policy applies to the Ugnara website and services, which are owned and operated by The Dispatcher LLC ("we," "us," or "our").
Ugnara is a Customer Membership System for cleaning businesses with built-in Retention Intelligence that helps protect revenue by watching customer lists, detecting at‑risk clients, and providing tools to stay in touch.
We are committed to protecting your privacy and ensuring you have a positive experience when using our website and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
SMS Privacy Disclosure
The Dispatcher LLC values your privacy. Ugnara does not currently offer SMS messaging features. If SMS communications are introduced in the future, this policy will be updated and your consent will be obtained before any messages are sent. No mobile information or phone numbers collected for SMS verification or messaging purposes will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent. This information will remain strictly confidential and will not be sold, shared, rented, or disclosed to any third party for marketing purposes.
1. Information We Collect
We may collect information that you voluntarily provide, including:
Contact Information: Name, email address, mailing address, and phone number.
Account Information: Information necessary to create and manage your account.
Usage Data: IP address, browser type, device information, pages visited, and website interactions.
Payment Information: Payments are securely processed through Stripe. We do not store or have access to your complete payment card information.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain our services.
Process payments and manage subscriptions.
Respond to inquiries and provide customer support.
Send service-related notifications.
Send promotional and marketing communications where permitted by law.
Improve our website, products, and services.
Prevent fraud and maintain platform security.
Comply with legal and regulatory obligations.
3. Cookies and Analytics
We use cookies and similar technologies to improve website functionality, analyze website traffic, remember user preferences, and enhance your browsing experience.
You may control or disable cookies through your browser settings, although doing so may affect certain website features.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only with trusted service providers that help us operate our business, including:
CRM and marketing automation platforms
Stripe (payment processing)
Website hosting and infrastructure providers
Analytics and security providers
These providers are contractually required to protect your information and use it only to provide services on our behalf.
5. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations.
If your subscription is cancelled, your account data will generally be retained for up to 90 days, after which it will be securely deleted unless a longer retention period is required by law.
6. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. International Users
Our services are operated by a U.S.-based company, and your information may be processed and stored in the United States or other countries where our service providers operate.
By using our services, you consent to the transfer of your information to these jurisdictions.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), where applicable:
The right to know what personal information we collect.
The right to request deletion of your personal information.
The right to correct inaccurate personal information where applicable.
The right to opt out of the sale or sharing of personal information. We do not sell personal information.
The right to non-discrimination for exercising your privacy rights.
To exercise your rights, please contact us at ugnara@rundispatcher.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately upon posting the revised Privacy Policy on this page. The Effective Date at the top of this document will indicate the latest revision.
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the United States and the State of Wyoming, without regard to conflict of law principles.
11. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
The Dispatcher LLC 30 N Gould St Ste N Sheridan, WY 82801
Email: ugnara@rundispatcher.com