Know Which Cleaning Customers Need Your Attention
Retention Intelligence is the intelligence layer inside UGNARA's customer membership system. It watches every customer's personal service pattern, flags who's falling behind, explains why in plain English, and tells you exactly what to do next.
Retention Intelligence is built into the membership system
Every UGNARA customer membership system includes Retention Intelligence. There's no separate module to buy, no separate login, and no extra setup. The membership creates the customer relationship; Retention Intelligence helps you protect it.
Personal cadence, not generic schedules
Most tools use fixed schedules. UGNARA learns each customer's actual pattern.
Personal Service Cadence
Ugnara learns each customer's unique interval from their actual booking history — not a generic schedule. When someone goes longer than their personal norm, they're flagged.
Plain-English Explanations
Not a risk score. Ugnara tells you why in plain language: "Sarah usually comes back every 3 weeks. It's been 42 days. She hasn't answered 2 reminders."
Priority Ranking
Customers ranked by priority — combining how overdue they are, their value to your business, and whether past follow-ups worked.
Recommended Actions
Specific next steps per customer: "Call high-value customer," "Send win-back offer," "Retry differently," "Request a review."
Outcome Tracking & Recovery
Record what happened — booked, no answer, spoke, not interested. See which customers you recovered and the revenue you saved.
Value at Risk Projection
See projected revenue leaking out: average service value × at-risk customers. Know exactly what's at stake.
Business Patterns
See trends across your customer base — seasonal dips, frequency shifts, recovery rates. Make smarter decisions about your business.
Daily Digest
Get a daily summary of who needs attention — before they drift away, not after. Delivered so you can act while it still matters.
You don't need another dashboard. You need to know which customers you're about to lose — and which ones you got back.
Honest about capabilities
Does not auto-contact customers
UGNARA shows you who needs attention and recommends actions. You decide when and how to reach out.
Does not auto-book appointments
UGNARA identifies who's drifting and suggests actions. Your team makes the calls and books the jobs.
Does not run automated campaigns
No drip sequences, no automated SMS/email workflows. You send messages when you choose to.
See how it fits together
Retention Intelligence is one part of UGNARA's customer membership system.